Warranty Policy
We stand behind the quality of every lighting piece we offer. Each La Lumiere Studio piece comes with a 90-day warranty to ensure your space stays beautifully illuminated.
Warranty Coverage
Your La Lumiere Studio lighting piece is covered for:
- LED malfunction under normal use
- USB connection issues
- Power adapter defects
- Light control system failures
- Material defects affecting functionality
Warranty Period
- Coverage begins from the date of delivery
- Extends for 90 days of regular use
What's Not Covered
The warranty does not cover damage resulting from:
- Accidents or drops
- Water damage or exposure to excessive moisture
- Unauthorized modifications
- Improper voltage or power supply usage
- Normal wear and tear
- Cosmetic changes that don't affect functionality
- Damage during return shipping
How to Make a Warranty Claim
- Contact our support team with:
- Your order number
- Photos of the issue
- brief description of the problem
- Date when the issue started
- Our team will guide you through the warranty process and provide:
- Return instructions if needed
- Replacement shipping details
- Any additional documentation required
Important Notes
- Keep your original packaging for safe storage and potential returns
- Use only the provided USB adapter or a compatible 5V USB power source
- Follow the included care instructions to maintain optimal performance
- Warranty replacements include free shipping
- International warranty claims may require additional processing time
Maintaining Your Light
To ensure the longest possible life for your piece:
- Keep away from direct sunlight
- Clean gently with a soft, dry cloth
- Avoid placing in humid environments
- Use the provided USB cable and power adapter
- Turn off when not in use for extended periods
Questions about your warranty coverage? Reach out to us anytime. We're here to help ensure your La Lumiere Studio piece continues to illuminate your space beautifully.